Privacy Policy

At Fizbo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information you provide directly, as well as information collected automatically when you use our platform:

Information You Provide

• Account information (name, email, password)
• Profile information (phone number, address, photo)
• Property information and documents
• Communications with other users and professionals
• Payment information (processed securely by third-party providers)

Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (with your consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect you with service professionals
• Send administrative messages and updates
• Respond to your comments and questions
• Personalize your experience on the platform
• Detect and prevent fraud and abuse
• Comply with legal obligations

3. Information Sharing

We may share your information in the following circumstances:

• With service professionals: When you request services or communicate through the platform
• With service providers: Companies that help us operate the platform (hosting, analytics, payment processing)
• For legal reasons: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly agree to share information

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, please contact us at privacy@fizbo.com

6. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your CCPA rights, please contact us at privacy@fizbo.com with the subject line "CCPA Request". We will verify your identity before processing your request.

7. Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, understand how you use our services, and improve our platform. You can control cookies through your browser settings, though disabling them may affect certain features.

Types of Cookies We Use

• Essential: Required for the platform to function properly
• Functional: Remember your preferences and settings
• Analytics: Help us understand how visitors use the platform

8. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services (such as Google for authentication or Stripe for payments). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these external services.

9. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the platform and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: