We want you to feel confident trying Fizbo. That's why all paid subscriptions come with a 14-day money-back guarantee. If you're not completely satisfied with your subscription within the first 14 days, we'll give you a full refund, no questions asked.
What Qualifies for a Refund
New subscriptions - First-time subscribers to any paid plan (Starter or Pro)
Plan upgrades - When upgrading from Free to a paid plan
Annual subscriptions - Full refund within 14 days of purchase
PropDoctor add-ons - Separate subscriptions are eligible independently
Exclusions & Conditions
Requests after 14 days - Refunds are only available within the first 14 days of your subscription
Repeat refund requests - One refund per customer per subscription type
Abuse of the policy - We reserve the right to deny refunds in cases of obvious abuse
Beta credits - Bonus credits granted during beta are not refundable but are removed upon refund
How to Request a Refund
1
Contact our support team
Email us at support@fizbo.com with your account email and a brief explanation of why you're requesting a refund.
2
We verify eligibility
We'll confirm your subscription is within the 14-day window and that you're eligible for a refund.
3
Refund processed
Refunds are processed within 5-10 business days and returned to your original payment method.
4
Account reverted
Your account will be downgraded to the Free tier. You keep your data but lose access to paid features.
What Happens After a Refund
Your account remains active on the Free tier
All your data (properties, contacts, documents) is preserved
You lose access to paid features immediately
Any beta price lock is forfeited - if you resubscribe, current pricing applies
Bonus credits granted during beta are removed
Questions?
If you have any questions about our money-back guarantee or need help with a refund request, our support team is here to help.